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Master Service Agreement & Transparent SLA

Tenant Terms of Engagement & Service Level Agreement (SLA)

At Lechon Factory, we believe in radical transparency. Below is our complete Master Service Agreement outlining our Hybrid Subscription Model, 99.9% Uptime Commitment, Multi-Tier Grace Period Policy, and 100% Data Ownership Guarantee.

Effective Date: August 2026•Version: 4.2 Enterprise Standard•100% Transparent Disclosure

1. Transparent Hybrid Pricing & Order Fee Model

Predictable base subscription plus volume-scaled transaction fee

Unlike traditional food delivery marketplaces that extract predatory 20% to 30% commissions from your kitchen margins, Lechon Factory operates on a clear, low-overhead Hybrid SaaS Model combining a modest monthly subscription with an ultra-low platform transaction fee:

🌱 Starter Roast
₱1,499 / mo
+ 1.5% Order Fee

1 Branch + 2 Pits. Includes Cashier Touch POS, BIR Invoicing, and online pre-order storefront.

🔥 3-Branch Special
3-Branch Special
₱999 / mo (All 3)
+ 3.0% Order Fee

Covers up to 3 Branches + 6 Pits. Ultra-low ₱999 base fee — the 3% platform fee is easily tucked into menu prices.

⚡ Pro Fixed
₱3,999 / mo
+ 1.0% Order Fee

For established roast masters with 3 branches seeking lower 1.0% transaction take-rates.

👑 Enterprise
₱8,999 / mo
+ 0.5% Order Fee

For multi-branch commissary chains with unlimited roasting pits, dedicated custom domains, and full ledgers.

What the 0.5%–3.0% Platform Fee Covers:

Continuous cloud server scaling, automated Let's Encrypt SSL renewals, PayMongo payment gateway maintenance, thermal probe hardware integration, and end-to-end security updates.

2. 14-Day Zero-Risk Sandbox Trial Policy

Experiment freely with full features before going live

Every new brand is provisioned with a 14-Day Dedicated VPS Staging Site (e.g. https://your-brand.staging.lechonfactory.com).

  • No Credit Card Required: Instant access with zero upfront financial commitment.
  • 100% Data Preservation: All menu items, theme customizations, and staff logins carry over when promoting to live production.

3. Multi-Tier Grace Period & Friendly Dunning Policy

Zero unexpected service disruptions during card renewal

We recognize that bank cards occasionally expire or undergo credit limit renewals. If a recurring monthly subscription fails, we NEVER immediately shut down your storefront:

1
Day 1 to 3 — Friendly Email Notice:Your customer website, roasting pit timers, and POS remain 100% fully active with zero interruption.
2
Day 4 to 7 — In-App Manager Reminder Banner:A discreet reminder badge appears inside the Owner & Manager portal with a 1-click PayMongo card update button.
3
Day 8+ — Concierge Phone Outreach & Extension:Our SuperAdmin Support Concierge contacts the proprietor directly via Phone / Viber to assist and grant manual grace extensions as needed.
99.9% Cloud VPS Uptime SLA

Hosted on enterprise high-speed SSD cloud droplets with automated PM2 process clustering, Let's Encrypt automated SSL encryption, and redundant real-time database backups.

100% Data & Customer Ownership

You retain 100% legal ownership of your customer contact list, sales transactions, roasting temperature records, and recipe data. We will never sell or share your proprietary business data.

Questions Regarding Your Plan or Custom Franchise SLA?

Our enterprise support engineering team is available 24/7 to assist with onboarding, custom domain mapping, and payment setups.

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